Mate guide: Adult Online Tobacco Ordering Australia: Checkout Checklist

The Mate version puts support clarity first, so customers know when to message and when to continue through checkout. A checklist for adult customers reviewing product options, AU totals, free shipping, discounts, support and payment feedback before checkout.

Check the selected option for OZ Tobacco Mate

The Mate version puts support clarity first, so customers know when to message and when to continue through checkout.

Before adding to cart, check the product name, pack size, quantity option and subtotal. The selected option should be visible near the add to cart button.

If anything looks unclear, support should be easy to reach before checkout.

Check shipping and savings for OZ Tobacco Mate

The cart should show whether shipping is free and whether a bulk saving has been applied. The message and the number should match.

For larger orders, the highest eligible discount should apply automatically so the customer does not need a code.

Check payment feedback for OZ Tobacco Mate

Pay now should never feel like a dead click. A loading state, disabled button and short secure payment message give customers confidence while the payment page opens.

If the payment provider is slow, a calm message should explain that the page is still being prepared and the cart is saved.